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If your PayPal donation was rejected, or your recurring subscription donation was canceled, please contact PayPal customer service for more information.
You may also call PayPal directly at 888-221-1161 or 402-935-2050 if you’re calling from outside the US.
Here are some common reasons why donations fail:
- PayPal sometimes requires a backup payment method for various reasons, such as hitting a monthly spending threshold or performing a transfer. You can solve this issue by adding a backup payment method to your account.
- PayPal can occasionally give an error saying we do not process donations in a given country. However, you may be receiving this message because PayPal needs some additional personal identification information from you. Please contact their customer service department and inquire further. This is especially common in some parts of Asia and the Pacific Islands.